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Wine Job: Wine Manager Job in Newport Beach, California
Wine Manager
Department: Wine and Spirits Reports To: Store Director FLSA Status: Non-exempt SUMMARY This is a management position. The Wine Manager will have the necessary confidence, commitment and motivation to move his/her staff and his/herself towards success. Key personality and character traits needed to accomplish this are: patience, good listening skills, observant, perceptive, supportive, decisive, flexible, analytical, consistent, progressive, and coach.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Wine Manager plans and organizes requisitions; serves wines for public tasting and information/educational purposes and serves wine in the restaurant or dining room. He/she is also responsible to perform the following duties. (Other duties may be assigned):
- Keep inventory and order wine/liquor/spirits to replenish stock. Concentrates efforts on staying in-stock with minimal back stock.
- Maintain department to Bristol Farms standards in cleanliness and order.
- Discuss wines with customers and assist with wine selection. Exercise proficiency in promoting education and proper wine selection.
- Maintain and build customer relations and encourage return business.
- Practice, promote, and instill appropriate customer service as well as work ethic.
- Routinely replenish inventory on authorized racks, stacks, or shelving.
- Under the direction of the Store Director, resolve customer complaints in such a manner as to ensure customer satisfaction.
- Responsible for the training and overall supervision and direction of employees in the Wine Department on an on-going basis.
- Under the direction of the Director of Wine and Spirits, merchandise product on the sales floor.
- Responsible for accurately processing warehoused and direct store deliveries.
- Maintain price integrity.
- Maintain the appropriate profit margin in accordance to the approved pre-set budget, which entails, but is not limited to: sales goals, cost of goods, expenses, price changes and waste management.
- Responsible for daily and weekly logging of invoices and for following the established invoice routing procedure.
- Manages and assures proper displaying and selling of all Liquor products to customers and advises customers on quality of wine, method of handling, and other factors affecting the product.
- Engages and coaches others in suggestive selling techniques.
- Responsible for monthly inventory.
- Responsible for implementing and maintaining all marketing programs, including but not limited to weekly ads, price changes, merchandising, etc.
- Responsible for communication with the Store Director and Director of Wine and Spirits on pertinent issues, department conditions, and any other Wine and Spirit related issues.
- Responsible for communication with all Wine Department employee’s.
- Responsible for using the tools provided by management to ensure the success of the department.
- Responsible for enforcing company policies.
- Responsible for entire Wine Department in serving customers with excellent service and adhering to the “15 Second Service” policy.
- Conducts accident investigations and completes paper work within accordance to Cal Osha SB-198.
- Leads by example; models correct behavior and adherence to company policies and procedures.
- Follows the owner/partner handbook at all times, especially on service standards and appearance.
- At all times, meets and exceeds Bristol Farms standards in service, quality, and cleanliness.



