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Rosa Labs taking heat over quality control

In three threads on reddit, users are complaining about mold on bottles of Soylent 2.0 and other quality control issues. Two different users report finding mold on the tops or the threads of 2.0 bottles, with pictures (one provided above). Another user provided a picture of a bottle of Coffiest with mold around the threads of the top. Rosa Lab's designated community manager, /r/soylentconor, has replied indicating that mold problems may be due to problems in shipping:
the majority of mold issues are caused by rough shipping. We unfortunately can never ensure a package is not handled roughly. We constantly adjust packaging in this regard.
Other users find this dubious:
If this is a shipping issue, from where on the bottle is the leak occurring?
I can't prove it anymore because I already poured out the liquid, but there were no signs of leaks and the top seal was intact. There was no sign of the mold inside the bottle either that I could tell.
Others gripe about problems with the powder:
After I found my last batch had improperly sealed bags (I opened the box and found loose powder everywhere... also attracted ants..) I canceled my subscription and switched to joylent.
In the end, it comes down to a matter of trust. As one user comments,
there are preservative-free products widely available at every supermarket that do not have mold on them. Neither did I say it was isolated to Rosa Labs. My only point is that Rosa Labs by nature of their product asked me to trust their idea of what food could be. If they can't get the basics down, why should I trust their more "revolutionary" ideas?
I'll add comments to this post if there are new developments -- you all do, too!




Soylent "community manager" /r/soylentconor has posted a reply in one of the mold threads:
The comments in the thread about mold on Coffiest bottles have a tone that should cause fear in the hearts of everyone at Rosa Labs. This a shaping up to be a public-relations disaster that could permanently damage Rosa Labs' position in the industry. Typical quotes:
The designated responder, /u/soylentconor, points out that the bottling is done in outside contracted plants. So the issues may be with those contractors, but that doesn't make the problem any less acute. Indeed it may make it harder for Rosa Labs to fix.